Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
Our luxury cashmere is ethically sourced from the high plateaus of Mongolia, where the harsh climate produces the finest, softest, and most durable fibers in the world.
How should I care for my cashmere garments?
To maintain the longevity of your knitwear, we recommend hand washing in cool water with a specialized cashmere detergent, or professional dry cleaning. Always dry flat and never wring the fabric.
What are your international shipping options?
We offer worldwide shipping via premium couriers. Delivery typically takes 3-5 business days for international orders, and all duties and taxes are calculated at checkout for a seamless experience.
What is your return policy?
We offer a 28-day return period for all unworn items in their original packaging with tags attached. Returns from the UK are complimentary, while international returns may incur a shipping fee.
Can I request a gift-wrapping service?
Yes, all N.Peal orders arrive in our signature luxury packaging. You can also add a personalized gift message at the checkout stage for a truly bespoke gifting experience.
Do you offer a repair service?
We take pride in the quality of our garments. If your N.Peal piece requires attention, we offer a professional repair and rejuvenation service to ensure your cashmere lasts for generations.